TERMS & CONDITIONS
It is important that you and all members of the travelling party are aware of the following important terms & conditions as they may relate all or in part to the bookings held by our office on your behalf..

All reservations have been booked with the terms & conditions laid down by the airlines and tour wholesalers. Please pay particular attention to the clauses covering amendments or cancellations as detailed in their brochure

QUOTED PRICES
All prices quoted in your confirmation letter are correct at the time of writing. Prices may fluctuate depending on bank rates or exchange rates (if applicable) and are not guaranteed until full payment has been made. Deposits merely hold the reservations and do not guarantee prices.

PAYMENT OPTIONS
All prices are based on payment by cash or cheque. Cheques will not be accepted for travel within 7 working days of travel. Credit card payments may also be accepted however costings may vary dependant on the airline or tour operator used. If you intend to pay by credit card to obtain reward points it is essential that we are informed what type of credit card you wish to use so that we can ensure that the airline or tour wholesaler accepts this type of card as form of payment.

A processing fee may be charged if the airline or tour wholesaler does not accept credit cards as payment. Your consultant will advise you of this.

TRAVEL INSURANCE
Travel Insurance is highly recommended for all travellers. Pre-existing Medical Conditions and cover for this must be approved by the Insurer.

TAXES IMPOSED
A large number of Airport, Departure & Security Taxes are imposed by various countries, states and towns around the world and in Australia.  Where applicable these have been included in the cost of the airline ticket and are shown in the relevant tax boxes. There may be some variations in final costs depending on exchange rate fluctuation and the number of taxes imposed at time of ticketing. Any additional costs or taxes that occur will be required to be paid.

FREQUENT FLYER PROGRAMS
Most airlines offer Frequent Flyer Reward Programs - if you are not a member of any of these programs we are happy to discuss your options and of course the benefits with you.
Similarly, if you are a member of any Frequent Flyer program please ensure that your consultant is aware of this so that the necessary steps can be taken to ensure that you earn the rewards. As a safeguard it is also advisable to keep all your boarding passes so that you can verify this against your Points Summary after travel has been completed.

PASSPORTS
Passports are required for all international travel. Passports must have a minimum of 6months validity from the date of scheduled return to Australia. Travel documents and airline tickets must exactly match the name and spelling as appears in the passport. Additionally, for security reasons some airlines may require all details as they appear in the passport prior to ticketing. Please ensure that you advise your consultant of the correct details at the time of booking. We will need to sight your passport before any documents can be released and we will not be liable for any incorrect information given to us nor for any re-issue fees imposed by the airline or tour wholesaler should re-issue of documentation be required.

If travelling on any passport other than Australian you must inform us immediately as it may be necessary to obtain a Re-Entry Visa into Australia or visaes for other countries.

Whilst we offer full assistance it is the responsibility of each traveller to ensure that they have full and correct documentation to undertake their journey.

 VISA REQUIREMENTS
Issuance of visaes is not the responsibility of your travel agent and we cannot be held responsible should you be unable to obtain the correct visaes to undertake your journey.

Australian Passport holders require visaes to enter some countries. Also, if you or a member of your travelling party have a criminal offense entry may be denied. Please speak with your travel consultant about this.

Some consulates charge visa fees and we reserve the right to charge a service fee to cover courier fees and the like should we obtain this documentation on your behalf. 

If you plan to undertake independent travel whilst in Europe or elsewhere our consultants are more than happy to check the itinerary and the various countries you may visit and advise what visaes are required.

DEPT.of FOREIGN AFFAIRS & TRADE WARNINGS
For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to travel to that country. In these instances whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be affective we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients' behalf we do so without responsibility or liability.  

Should you wish to check with the Department of Foreign Affairs their email address is: www.dfat.gov.au/. There is also another service provided to Australian travellers where you are able to register your personal details i.e passport numbers, contact details in Australia and the countries you will be visiting. These details are automatically passed on to the relevant Embassies of the countries you will be visiting. Simply register via the website: www.orao.dfat.gov.au to utilise this service.

TRAVELLERS CHEQUES
We are able to assist you with Travellers Cheques in all major currencies as well as a wide range of foreign currency cash.  By simply prearranging some cash prior to your departure you will save both time and money when you arrive at the country you are visiting. Your consultant will be happy to arrange this for you. Please allow at least 2 working days prior to departure for orders to be processed.

PHONE CARDS
No doubt you are aware of the huge expense of phoning home while you are travelling.    When you are away a Phone Card is the easy way to make pre-paid local, National Long Distance, International and Mobile phone calls. 

You can use the phone card with virtually any phone - including payphones, home or business phones, mobiles and hotel phones in Australia and more than 45 overseas countries.  The Phone Cards can be purchased for $20 and $50.